Shipping policy

Shipping Policy

At Artisan Roastery, we aim to process and ship your orders as quickly as possible. Please allow an additional 5 days for deliveries to East Malaysia.

Processing Time

All orders are typically shipped within 1 business day from the date of purchase. Please note that business days do not include weekends or public holidays. During peak periods, there may be a delay of up to 2 additional business days.

Estimated Delivery Time

The estimated delivery time is calculated from the date your order has been shipped, not necessarily the date of purchase. Delivery times may vary depending on your location.

Delivery Responsibility

While we work with trusted delivery partners, we cannot be held responsible for any delay, late delivery, or failure to deliver once your order has been dispatched.

Amendments to Orders

Once your order has been placed, we are unable to make amendments to the product, customer, or delivery details. If you have any questions or concerns about placing an order or an order you have received, please reach out to Fulfilment at fulfilment@artisanroast.com.my.